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Terms and Conditions
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1. General terms
- A quote or brief is not a contract and does not reserve dates: the project starts when the proposal is confirmed and the corresponding payment is made.
- To purchase our services you must pay in full before starting each project, except for Web Design, where payment is split: 50% to start and 50% upon completion.
- We only accept bank transfer payments. Any fees charged by the payment method (PayPal, Western Union, agents or cashiers) must be covered by the client.
- Delivery times (1 to 4 weeks for standard web design —for Custom Web Applications timing varies based on complexity and features— and up to 10 business days for the first brand/social proposal) run from the moment we receive all client information, access credentials and images. Delays in client material extend deadlines with no penalty to us.
- Each service includes reasonable review rounds on the submitted proposal. Scope changes (new sections, extra pieces, unquoted features) are quoted separately.
- The client guarantees that all provided material (texts, photos, logos) is owned or properly licensed, and holds us harmless from third-party claims over that material.
- If the client cancels, amounts already paid are non-refundable, as they cover reserved time, analysis and work performed.
2. Web Design
- 100% custom WordPress designs, adapted to the client's identity and optimized for desktop, tablet and smartphone.
- The package includes free hosting and .com domain for 1 year (US-based servers). Subsequent yearly renewals are paid by the client. If you already have hosting and domain we can work with them, but the service cost does not change.
- The website belongs to the client: upon completion we hand over admin access. For online stores we also provide tutorial videos (create, edit and delete products).
- Final copywriting, professional photography and bulk product uploads are not included unless expressly quoted.
- Administration, maintenance and support is a separate recurring service: content updates, stock management, speed optimization, software/plugin updates, corporate email and monthly backups.
3. Brand Design
- Includes a complete visual identity: logo, color palette, corporate typography, Brand Guidelines and sample applications (cards, stationery, social media). A partial or full redesign of an existing logo costs the same as a from-scratch design.
- Final files delivered: .png, .ai, .pdf and .ttf / .otf. Intermediate editable files or working sources prior to final approval are not delivered.
- After receiving all client information, the proposal is sent within a maximum of 10 business days for review and approval.
- The client is responsible for checking name availability and trademark registration with the competent authority. We do not handle legal trademark registration.
4. Social Media
- After receiving all client information, the full feed proposal is sent within a maximum of 10 business days for review and approval.
- Recording sessions (max. 3 hours per session) have limited coverage to certain districts of Lima: Miraflores, Santiago de Surco, Surquillo, San Borja and San Isidro, subject to prior validation of the exact address and access conditions.
- If you hire Ads management (Instagram/Facebook), the fee covers management only. Ad spend is paid by the client directly to the platforms and is not included in our prices.
- The client must provide profile access, approve on time and designate a contact for scripts and publishing. We are not liable for account suspensions due to platform policies or client-provided content.
- Approved and published content is considered delivered. Recording sessions must be rescheduled at least 48 hours in advance; otherwise the session is considered completed.